"We launched an
Online Electronic Citizens Pollution Complaint Form, available
on our Web page (www.epa.state.il.us),
that will result in getting information more quickly to our field
offices around the state for follow-up investigation," announced
Illinois EPA Director Renee Cipriano.
The e-complaint form will be
acknowledged and forwarded to the appropriate regional office the
same business day it is received online.
Examples of complaints include open
burning, dust and particles and industrial emissions, open dumping,
hazardous waste, stream and lake pollution, illegal discharges into
waterways, issues affecting drinking water, and agricultural
While many of these complaints are now
and likely will continue to be made directly by citizens to their
nearest IEPA regional field office, the new
e-complaint system will provide a fast and efficient way to
assist citizens and help address environmental problems before they
become worse. The identity of complainants will be kept confidential
unless they request otherwise.
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Director Cipriano also noted that in
tandem with the e-complaints, environmental questions and complaints
may also be made by phone through the expanded toll-free
Environmental Helpline, 1 (888) 372-1996.
Examples of topics citizens may seek
information about from agency staff through the toll-free number
include potential pollutants in the home, such as asbestos, mercury,
lead and hazardous waste; questions about local air quality and
odors; trash burning; heating oil tanks; electronics recycling;
quality of lakes and streams; and potential environmental problems
when purchasing property.
initiatives, along with recently making more information available
on our website on enforcement and status of cleanups, are part of
fulfilling Governor Rod Blagojevich's commitment to renew and
streamline state government to be more responsive to citizens," said
Director Cipriano. "The Internet and technology improves
communication and dialogue with the public."
Environmental Protection Agency