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"We're seeing some early indications that the servicers haven't done enough to get all the documents in," Barr said. Traditionally mortgage servicers were low-cost operations, with workers in collections departments trying to wring payments from tardy borrowers. Those workers, and thousands of new ones, are now engaged in a far different job
-- figuring out whether thousands of borrowers qualify for help or not. Banks, for their part, have been slow to adapt to an unfamiliar climate of sinking home prices and soaring unemployment. "Even as foreclosures and delinquencies were soaring, everybody underestimated how ugly the housing picture was," said Thomas Lawler, an independent housing economist in Virginia.
[Associated
Press;
Copyright 2009 The Associated Press. All rights reserved. This
material may not be published, broadcast, rewritten or
redistributed.
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