 The inspection process considers condition of rooms according to
Hampton standards, guest satisfaction survey scores and business
performance. The "Outstanding" grade, based on quality assurance
evaluation inspections, distinguishes the property as one of the
best of the best among the Hilton brands.
To assess quality assurance at each Hampton Inn, the internal
quality assurance consultant for the Hampton Inn brand evaluates
each property throughout the year during two unannounced visits.
Every area of the hotel is graded, including guest rooms, public
areas, back-of-house areas and parking lots.
Customer satisfaction scores are derived from tracking studies in
the form of surveys that are sent out to customers by an outside
survey company. The company randomly selects past Hampton Inn
customers shortly after their stays. The past guests are asked to
rate various aspects of their experience at that hotel, from
reservations to checkout, including breakfast and overall product
and service.
New items debuting in Hampton's "On the House" hot breakfast this
year were a Belgian waffle maker, bacon, home fries, turkey sausage
and Southwestern omelets. This recent change is one way Hilton is
responding to the guest surveys and continuing to strive for the
utmost customer satisfaction.
"We are honored to achieve the ‘Outstanding' rating," said Julie
Burr, hotel general manager. "In addition to being a first-class
facility, outstanding guest service is a top priority for our hotel
staff and one reason we remain highly competitive in our local and
regional markets."
The Lincoln Hampton Inn provides 64 luxurious rooms; a 24-hour
Business Center complete with printer, fax and copier; a
state-of-the art Fitness Center; "On the House" hot breakfast each
morning; Cloud Nine bedding; heated indoor pool and whirlpool; and
complimentary high-speed wireless Internet throughout the hotel.
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About Hotel Ventures Management of Illinois:
The property is owned and operated by Champaign Hotel Ventures,
which is co-owned by Rick McGraw of Litchfield and Robert L. Plummer
of Edwardsville. Hotel Ventures Management of Illinois is the
property's management company, owned by Jenna McGraw, director of
operations, and Lynn Paulus, business manager. Julie Burr of Deer
Creek is the hotel's general manager, and Stephanie Wonderlin of
Litchfield is the management company's regional sales manager.
Plummer and McGraw own four hotels: Champaign Hotel Ventures,
doing business as Champaign Baymont Inn & Suites and Lincoln Hampton
Inn; Litchfield Hotel Ventures, doing business as Litchfield Hampton
Inn; and Evansville West, doing business as the Evansville, Ind.,
Holiday Inn Express. In addition, Hotel Ventures Management of
Illinois manages and has part ownership in Evansville Hotel
Ventures, doing business as the Evansville, Ind., Quality Inn, and
Columbia Hospitality Co., doing business as the Columbia Hampton
Inn.
[Text from file received from
Lincoln Hampton
Inn]
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