Friday, October 01, 2010
 
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Hardware and backup failures downed communications

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[October 01, 2010]  The Frontier Communications website claims their high-speed Internet service is always on. That wasn't the case Thursday throughout Logan County and adjacent areas.

Originally a Frontier statement said that a fiber-optic cable had been cut at approximately 9 a.m. Thursday, but that wasn't the case. A representative for Frontier Communications reported that the actual culprit for the downed service was a hardware failure in the company's McLean County office.

The hardware has a backup but it did not take over after the failure. The company says they are checking into why the backup did not do its job.

The 911 service was partially disrupted in various communities. The Logan County 911 service backup system worked as planned and all emergency calls were handled as received.

In all, parts of Logan, McLean and Woodford counties were among an eight-county region affected. All phone systems were back up and running by noon yesterday.

[LDN]

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