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"There's just a super high volume of consumers trying to get on the website at same time," Morrison said.
Sheri Weber of Grafton, W. Va., was among frustrated mothers who had trouble logging on to the initial website. Her 8-month-old son drank two cans of formula from one of the affected lots before she found out about the recall Wednesday night.
"He had an upset tummy last week and I don't know if it was gas or this issue," said Weber, 22. "If it can cause issues with your baby, that's an amazing matter," she said. "That can keep a mother up all night."
Weber said she's switching to Similac liquid formula. But after a rash of recent recalls, from eggs to baby Tylenol she used to give her son, she said she's starting to think no products are safe.
Many hospitals use powdered Similac in newborn nurseries for mothers who don't breast-feed, including Harvard's Brigham and Women's, where affected containers were removed Wednesday night.
"The good news is that most likely this won't cause any harm to anybody, even if there was contamination," said Dr. Robert Insoft, director of that hospital's newborn intensive care unit.
Parents concerned if their children show digestive symptoms after drinking affected formula should contact their doctors, he said.
Abbott was consulting with the U.S. Food and Drug Administration, which is investigating.
In addition to formula, the Michigan production site, 140 miles east of Chicago, processes condensed skim milk, according to the state Department of Agriculture, which said it found no problems during the last inspection in July.
The plant has received good marks the last few years, according to documents released under the Freedom of Information Act. The inspections cover "product lines, equipment and the structural integrity of the building itself," the department said.
Copyright 2010 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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