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And consumers' dependence on mobile phones is only expected to grow as people use their phones for things like shopping and banking. Mobile commerce
-- purchases made when shoppers access stores' websites or mobile applications through their phones
-- is expected to account for $6 billion in sales this year, according to Forrester Research. For instance, Kristyn Wilson, a marketing professional in Columbus, Ohio, uses her phone to locate stores and compare prices, in addition to ordinary tasks like checking email and sending texts. She also uses it to buy entertainment vouchers through daily deal site Groupon and even to pay for her coffee at Starbucks, where she simply has to wave the phone in front of a scanner. As a result, she rarely separates from the device. "My phone is in my hand all the time," says Wilson, who stops short of sleeping next to her phone. "You have to draw the line somewhere." For others, being away from their phone will almost certainly cause separation anxiety. According to researchers at the Ericsson ConsumerLab, some people have become so dependent on being able to use their smartphones to go online anytime, anywhere, that without that access, they "can no longer handle their daily routine." Keosha Harvey, a party booker in Burlington, NC, can attest to that. She uses her iPhone for both personal and business communications, so she panicked when it crashed earlier this month, taking all of her "important contacts" with it. Apple replaced it for free, but she lost her pictures and more than 400 songs, she says. "The most frustrating part is that lost feeling you get when you are so used to having a phone," says Harvey, who also has had BlackBerry devices "go dead" on her in the past. "You feel a sense of nakedness without it." Tonia Zampieri lost her iPhone in a cab on New Year's Eve while on vacation in Washington, D.C. Having paid her fare with cash, she had no way of tracking down the cab company, and her older-model phone didn't have the tracking software that comes standard now. She had backed up her contacts on her computer six weeks earlier, but she lost other data, including videos of her niece. The worst part, Zampieri says, was the feeling of being cut off. "I was without a phone for four days, and it was excruciating. I kept going to look for it but then I'd be like,
'I don't have it. That's right,'" Zampieri says. "It's definitely a borderline addiction for me."
[Associated
Press;
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