Saturday, April 13, 2013
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Illinois American Water's reports on water quality will be available online this year

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[April 13, 2013]  BELLEVILLE -- Illinois American Water announced this week that the company's 2012 Consumer Confidence Reports -- reports on water quality -- will be available to customers online this spring and will not be printed and mailed to all customers as in previous years.

Messages included on upcoming water bills will provide customers with a URL address to access their service area's specific water quality report. The reports will also be available at

In January, the U.S. Environmental Protection Agency announced that water utilities had the option to inform customers of the annual report's availability at a specific website address as opposed to printing and either direct mailing or including the annual report as a bill insert. Illinois American Water acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports on 2012 water quality information.

Printed copies of the report will be available to customers who cannot -- or do not wish to -- access it online. Customers can call the company's customer service center at 800-422-2782 to request a copy of their local district's report, and it will be mailed to them.

New methods of reporting support the water industry's commitment to ongoing environmental quality and do not minimize the importance of the annual report to customers, according to Karla Olson Teasley, Illinois American Water president.

"We are pleased to report that the water supplied to our customers is of higher quality than required by state and federal drinking water standards," Teasley said. "Our teams of water quality and plant operations professionals work hard each and every day to ensure the highest quality water and service to our customers. These annual results are a testament to their dedication."

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The annual water quality report, or consumer confidence report, is a performance measure of the quality of water supplied by Illinois American Water against the compliance standards established by the U.S. EPA and Illinois EPA. The report describes local drinking water sources, testing conducted on the water, substances detected and the levels of those substances. Commonly asked questions and the answers concerning local drinking water are also included in the report.


Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing water or wastewater services to more than 1.2 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.

Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,700 and provides drinking water, wastewater and other related services to an estimated 14 million people in more than 30 states and parts of Canada. More information is available at

[Text from file received from Illinois American Water]

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