Comcast to close local office
Send a link to a friend
[October 17, 2013]
Tuesday evening at the Lincoln City Council committee of the whole
meeting, Mayor Keith Snyder shared the following letter from
Comcast, announcing the closure of the local office, effective
October 11, 2013
The Honorable Keith Snyder Mayor
City of Lincoln 700 Broadway St.
Lincoln, IL 62656
Dear Mayor Snyder
I am writing to inform you of an upcoming change to our business
operations in the City of Lincoln. In our efforts to better serve
our customers, we have made the difficult decision to close the
customer service and payment center located in your community
effective November 22, 2013.
However, we are pleased to advise that those customers wishing to
make their payments in person may do so at the Kroger Store located
at 1475 Woodlawn Rd in Lincoln. We are in the process of developing
a program that rewards customers for utilizing this method of
payment. This program is the first of its kind and we are excited to
bring it to your community.
We anticipate this transition will be seamless, and we are taking
steps to inform our customers of our upcoming plans and of the
payment options available to them. By calling 1-800- COMCAST,
customers can make payments by credit card or electronic fund
transfer, schedule equipment delivery or pick-up at their home, and
receive assistance on any cable related issue from Comcast
representatives; on-call 24 hours a day. In addition, our Lincoln
area customer s can utilize the nearby Comcast service center
located at 701S. Dirksen Parkway, Springfield.
[to top of second column]
As you may be aware, with the passage
of the Cable and Video Customer Protection Law (220 ILCS 5/22), the
customer service provisions of our franchise agreement have been
pre-empted by 220 ILCSA 5/22-501(b)(3). Accordingly, our decision to
consolidate our payment center is permitted under this section.
Please do not hesitate to contact me if you have any questions or
comments. I can be reached at 847-789-1386.
Debra L. Piscola
Sr. Director of Government Affairs
[Copy received from Lincoln Mayor Keith Snyder]