US Airways issued an apology on Monday immediately after deleting
the tweeted photograph of a naked woman lying on a bed with a toy
airplane between her legs, said Davien Anderson, spokesman for US
By Tuesday morning, the apology had been retweeted nearly 13,000
times and social media was flooded with jokes and gripes about the
Anderson said US Airways, part of American Airlines Group Inc, was
investigating the mishap. So far it has determined that the photo
was originally posted to its Twitter feed by another user, but was
inadvertently included in its response to the customer.
"We apologize for the inappropriate image we recently shared in a
Twitter response," Anderson said in an emailed statement.
"We deeply regret the mistake and we are currently reviewing our
processes to prevent such errors in the future," he said.
US Airways tweeted the photo to the Twitter alias @ElleRafter,
according to an archived image of the tweet, which has since been
The customer, whose @ElleRafter Twitter page includes the tag line
"(Complaining) several times a year since 2009," did not immediately
respond to request for comment.
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The @ElleRafter Twitter page's timeline includes a raft of consumer
criticisms, ranging from UPS drivers who failed to knock on the door
when dropping off packages, to the restaurant chain Red Robin
failing to offer honey mustard, to the Portland Police Department's
lax enforcement of crosswalk safety.
The most recent grievance appeared to be about Sunday evening's US
Airways flight 1787 from Charlotte, North Carolina to Portland,
Oregon. According to FlightAware.com, which tracks air traffic, the
plane departed about an hour late.
(Reporting by Curtis Skinner; editing by Barbara Goldberg and James Dalgleish)
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