The annual report measures the quality of Illinois American
Water's drinking water to the state and federal quality standards
established by the U.S. Environmental Protection Agency and Illinois
EPA. The annual report details drinking water sources, testing
conducted on the water and substances detected in the water.
Commonly asked questions and answers concerning drinking water are
"We are pleased to report that the water supplied to our
customers is of higher quality than required by state and federal
drinking water standards," said Karla Olson Teasley, president of
Illinois American Water. "Our team of water quality and plant
operations professionals works hard every day to ensure the highest
quality water service for our customers. These results are a
testament to their dedication."
Printed copies of the report will be available to customers who
cannot — or do not wish to — access it online. Customers can call
the company's customer service center at 800-422-2782 to request a
copy of their local district's report and it will be mailed to them.
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In January 2013, the U.S EPA announced that water utilities
had the option to inform customers of the annual report's
availability at a specific website address as opposed to
printing and either direct mailing or including the annual
report as a bill insert. Illinois American Water acted swiftly
to take advantage of this more efficient and environmentally
friendly option for delivering reports on the 2012 water quality
[Text from file received from
Illinois American Water]
Illinois American Water, a subsidiary of American Water (NYSE: AWK),
is the largest investor-owned water utility in the state, providing
water or wastewater services to approximately 1.2 million people.
American Water also operates a customer service center in Alton and
a quality control and research laboratory in Belleville.
Founded in 1886, American Water is the largest publicly traded
U.S. water and wastewater utility company. With headquarters in
Voorhees, N.J., the company employs approximately 6,600 dedicated
professionals who provide drinking water, wastewater and other
related services to an estimated 14 million people in more than 40
states and parts of Canada. More information can be found by