Millions of MSNs are undeliverable: Are you getting yours?
Jason B. Echols, health care consumer protection coordinator with
Send a link to a friend
[February 26, 2014]
OAK PARK — The U.S. Department
of Health and Human Services Office of Inspector General recently
released a report that over 4 million Medicare Summary Notices, or MSNs, were undeliverable to Medicare beneficiaries in 2012. The most
common reason why the notices were undeliverable is because of
incorrect or invalid beneficiary addresses. You can read the full
This report identifies MSNs as an important fraud-fighting tool, but
an MSN is useless if beneficiaries either do not receive or do not
read it. If you or someone you know is not getting your MSN, here is
what you can do:
Be sure your
address is correct with Social Security. Medicare pulls your
address information from Social Security, so updating your
address with Social Security will update your address with
Medicare. You can update your address with Social Security by
1-800-MEDICARE (1-800-633-4227) to request a past MSN be mailed
to you. They can also help correct your mailing address.
MyMedicare.gov and log in to your personal account to view past
MSNs and current claims. If you are not receiving your MSN in
the mail or if you want to view claims earlier, this website is
available for all Medicare beneficiaries.
[to top of second column]
And if you do get your MSN but do not read it, it is not
useful. Check out the "How to Read an Medical Summary Notice"
tip sheet at
[By JASON B. ECHOLS, health care
consumer protection coordinator,