Department of Insurance
Launches Mental Health Insurance Awareness Campaign
DOI announces new toolkit to
help residents navigate insurance coverage requirements
for behavioral health and substance use disorders claims
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[April 29, 2016]
SPRINGFIELD–April 27, 2016. The
Illinois Department of Insurance (DOI) launched a consumer education
awareness campaign in partnership with other state agencies and
healthcare organizations across the state to help Illinois families
navigate health insurance coverage for mental health and substance use
disorders. DOI also announced that its new consumer mental health
insurance toolkit is now available on its website http://insurance.illinois.gov.
“We want to help families make sound choices, get the right
care from their coverage and be aware of the resources available
through their Department of Insurance,” said Acting Director Anne
Melissa Dowling. “Families are often dealing with mental health
issues and need support during vulnerable moments in their lives.
Our goal is to ensure that consumers gain a better understanding of
their rights under state and federal insurance laws.”
DOI’s Consumer Toolkit for Navigating Behavioral Health and
Substance Use Disorder Care Through Your Health Insurance Plan is a
free, step-by-step, plain-language template that families and
providers can use to submit requests for pre-authorization of
medically necessary behavioral health services to insurance
companies. The toolkit includes easy-to-follow instructions, a
glossary of terms and a checklist for organizing information.
Additionally, DOI directed resources within the Office of Consumer
Health Insurance (OCHI) in response to families looking for
assistance in navigating access to mental health and substance use
disorder needs within their health insurance plans. Illinois
residents can call OCHI toll-free at 1-877-527-9431, Mon-Fri, 8 a.m.
to 5 p.m.
DOI’s consumer education seminars kicked off at The
Project of the Quad Cities in Moline on April 26. Upcoming seminars
will be held at the following locations:
Crusader Community Health
1200 W. State St., Rockford
Thurs, May 19, 2016 – 6 p.m. to 8 p.m.
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Normal Public Library
206 W. College Ave., Normal
Thurs, May 26, 2016 – 6 p.m. to 8 p.m.
Collinsville Memorial Library
408 W. Main St., Collinsville
Tues, May 31, 2016 – 6 p.m. to 8 p.m.
Komed-Holman Health Center of Near North Health Service Corporation
4259 S. Berkeley Ave., Chicago
Wed, June 1, 2016 – 6 p.m. to 8 p.m.
[Illinois Department of Insurance]