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Drivers for Uber [UBER.UL], food courier Deliveroo and other
apps tend to work for a number of firms without a fixed contract
in what has become known as the "gig economy".
Uber said on Monday it had held meetings and spoken to thousands
of them as part of its attempts to improve conditions for its
more than 50,000 drivers.
The company promised improvements in July after a government
review said those working for such apps, who are mainly
self-employed, deserved more rights.
"While drivers have told us they love the freedom of being their
own boss, we’ve also clearly heard that we need to make
improvements," Uber's UK General Manager Jo Bertram said.
Users will be able to tip drivers via the app rather than just
in cash, have to pay 20 pence ($0.26) per minute for making
drivers wait after an initial two-minute period and the free
cancellation period will be cut from five to two minutes.
Uber said it will make its ratings system fairer and allow
drivers to turn down riders they do not wish to take more
quickly, which will make it faster for them find a new ride.
(Reporting by Costas Pitas; Editing by Alexander Smith)
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