United flights delayed after computer
glitch grounds U.S. planes
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[January 23, 2017]
(Reuters) - A computer problem
forced United Airlines <UAL.N> to ground all domestic flights for about
an hour on Sunday evening, causing a cascade of delays and annoying
customers throughout the United States.
The "ground halt", which the unit of United Continental Holdings Inc
disclosed in a tweet at 8:06 pm ET and lifted about an hour later,
follows a series of problems at United and other airlines last year.
International flights were not affected, the Federal Aviation
Administration said. The number of flights that were affected was not
"The ground stop has been lifted. We're working to get flights on their
way," United said in a tweet. http://bit.ly/2jQRW6B.
United said it would waive change fees for passengers with a 'travel
waiver' but passengers took their frustration to social media and the
Chicago-based airline started responding to their tweets.
"This has been the worst customer service experience and worst flying
service ever experienced in 30+ years," one passenger tweeted.
"My minor son, the one stuck in Tampa with a tumor in his skull? You
just told him he can't stay in a hotel. What's your plan?", another
passenger tweeted to which the company responded asking for her son's
"We are working as quickly as possible to resolve this issue and get out
customers to their final destinations," a company spokeswoman Maddie
King said in an emailed statement earlier.
In October, thousands of United passengers were delayed worldwide after
a computer glitch temporarily halted departures.
[to top of second column]
Two ground crew members walk past a United Airlines airplane as it
sits at a gate at Newark Liberty International Airport in Newark,
New Jersey, June 18, 2011. REUTERS/Gary Hershorn/File Photo
In June, software needed to dispatch United's flight plan briefly
lost functionality and in July, the same airline's flights were
disrupted after a computer problem blocked access to reservations
Last week, Air Canada <AC.TO> and Toronto-based Porter Airlines also
experienced brief glitches that prompted some flight cancellations.
(Reporting by Dustin Volz in Washington, Peter Henderson in San
Francisco, Ismail Shakil and Vishal Sridhar in Bengaluru and Suzanne
Barlyn in New York, Additional reporting by Frank Mcgurty in New
York; Editing by Lisa Von Ahn and Gopakumar Warrier)
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