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Paul
Willis, the brand's British boss, has appeared before several
British parliamentary committees since September 2015 when the
firm admitted to using software to cheat diesel emission tests
in the United States.
Around 1.2 million cars are affected by the scandal in Britain
with fewer than half repaired so far, prompting anger from
politicians and drivers who argue it is unfair that they have
not received compensation offered to U.S. motorists.
During his most recent appearance before the transport committee
last month, Willis was pressed on the nature of the remedy and
whether Britain had been fully repaid by VW for the cost of
retesting models.
In a letter published on Wednesday, chairwoman Louise Ellman
asked Willis to respond to eight points including on whether the
firm will look into every complaint that the fix had affected
vehicle performance, an issue at the heart of attempts by some
law firms to take legal action against the company.
"Please confirm that Volkswagen will investigate all existing
and future cases where the customer is concerned that the fix
has impaired the performance of their vehicle and that this
investigation will be carried out free of charge," Ellman wrote.
VW, which declined to comment on Wednesday, has previously said
that there had been no adverse effects from software changes
made. Willis has said he has been consistent and honest in his
replies to the committee on a range of issues.
(Reporting by Costas Pitas; Editing by Keith Weir)
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