After the cut, work first focused to restore phone service to the
911 Call Center. Right now, he said that four of the six main
lines into 911 are up and working. He added that when Frontier
is ready to make the final repair, the call center will be the first
lines to be permanently connected.
Non-emergency numbers are now available for the Lincoln Police
Department and Logan County Sheriff’s offices. Fulcher said that
work accomplished yesterday and through the night has resulted in
getting the non-emergency phone numbers for those two departments
back up and running.
For the Lincoln Police Department, the number 217-732-2151 is now
available. For the Sheriff's office, calls may be made to
217-732-2311. Fulcher said the numbers are being rerouted through a
rollover system so the callers may hear the phone ring several times
before it is answered. He said this is because of the rerouting and
advises callers not to hang up, to be patient because the call will
Fulcher also said that through working with Frontier and the IT
provider for the safety complex, the backup command center was shut
down late last night and calls are coming directly into the safety
complex. He noted that when Frontier is ready to complete the final
connections on the severed underground cable, the backup command
center will be employed again temporarily.
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Fulcher said that the particular phone line that was cut has had an unusual
impact on the downtown community. He said that in neighborhoods some folks might
have phone service while their next door neighbors do not.
Because of this, he said that yesterday the Lincoln Fire Department went through
its list of residents with special needs who reside in the downtown area and
then went door to door and checked on those households to see if they had phone
service or cell phones so that they would still be able to contact emergency
services if needed.
Fulcher said that he was very happy with the way that Frontier has worked with
the Logan County EMA, keeping them constantly informed of what they are doing
and the progress they are making in the repair work.
He concluded that he will continue to offer updates as needed and is hopeful
that at least sometime over the weekend he will be able to report that all the
work is completed and everything is back to normal.