Downtown Lincoln impacted by phone
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[March 30, 2017]
- According to Lincoln Fire Chief Mark Miller, a Frontier phone line
was cut sometime Wednesday in the vacinity of the Lincoln
Depot/Sangamon Street. Miller said he did not know if the cut was
related to work going on at the Depot, but could verify that the
incident occurred in that general area.
The cut is impacting city services and emergency services. Miller
said that there are no working phones at the Logan County Safety
Complex. The 911 system has been moved to the emergency back-up
unit, so 911 does work.
However, direct calls to the Logan County Sheriff or Lincoln Police
Department other than 911 will not work.
The city of Lincoln utilizes a voiceover internet protocol rather
than Frontier, so the phones do work at City Hall.
Miller said that the cut line is impacting the city fire department
as well, but the situation is being handled.
Miller also reported that Frontier worked through the night in an effort to
restore the services to the downtown area. He said he was told this morning that
the system in that area is older, which is making it more complicated to repair.
Miller said the company had hoped to have service restored in Lincoln by the end
of today, but he has not been told for certain that would happen.
THURSDAY 11 A.M.
UPDATE FROM DAN FULCHER, LOGAN COUNTY EMA
According to Dan Fulcher with the Logan County EMA, 3,600
phone lines have been impacted by the cut.
Fulcher reported that as of this morning two-thirds of the 911 phone lines have
been rerouted and are working properly.
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His report from Frontier indicates that the service to the downtown will
continue to be disrupted through today and into tomorrow. The company says that
the repairs will be completed Friday afternoon at the earliest.
Thursday at 1 p.m.
Update received from Frontier Communications
At 1 p.m. Thursday afternoon, LDN received a call from
Christy Reap of Frontier Communications. Reap said that the information provided
by Lincoln Fie Chief Mark Miller and Logan County EMA director Dan Fulcher is
Frontier is working hard to restore service, but the line in question was
completely severed and it is going to take at least a couple of days to get
Reap said the message she wanted to send to the Lincoln customers is that
Frontier is working to resolve the issue as quickly as possible, and the company
greatly appreciates everyone’s patience as this process is completed.