10:30 P.M. SUNDAY NIGHT
Illinois American Water: 
Please restrict household water usage
Conserve wherever possible

 

[November 25, 2018] 

LINCOLN 

Effective immediately, Illinois American Water has issued a boil water order for all customers in the company’s Lincoln District.

The boil order is necessary due to a power outage at the water treatment plant in Lincoln. Loss of power Sunday night caused technical issues in the production process and have caused water pressure to decrease. Some Lincoln customers may be experiencing no water, according to company officials.

As a result of the boil order, all customers in the company’s Lincoln District should bring their tap water to a rolling boil for five minutes before using water for drinking or cooking. Water is OK for bathing, washing, or other common uses. The boil order is expected be remain in effect for approximately 36 hours while a series of water quality tests are conducted throughout the Lincoln District water system. The boil order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community water system, a boil order must be issued as a precaution to protect customers.

As a result of low and decreasing water pressures, all customers in the Lincoln District should use tap water for only essential purposes until further notice.

Please do not use tap water for:

• Washing dishes/dishwashers
• Washing clothes/washing machines
• Filling bathtubs; limit showers
• Recreational activities (hot tubs)

“We appreciate your understanding and patience,” said Gabriel Bowden, Operations Superintendent, Lincoln District. Bowden added that Illinois American Water is working closely with the City fire department to ensure fire protection during this temporary interruption in water service.

About Illinois American Water
Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 6,700 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found by visiting www.amwater.com.

[Illinois American Water]