WATER EMERGENCY UPDATE
Repairs have been completed
Boil order may be lifted on Wednesday

 

[November 28, 2018] 

LINCOLN 

Critical repairs have been completed at two well sites and our south water treatment plant including replacing motors and pumps. This work has allowed us to start increasing pressure throughout the system.

Being a part of the American Water family we were fortunate to have access to resources and local contractors which enabled us to receive critical parts quickly – normal lead time for these parts would be a week or more without our local, state and national resources. The local team worked quickly to complete the work and began taking water quality samples required before the boil water order can be lifted.

Barring unforeseen circumstances, we expect to lift the boil water order tomorrow, Nov. 28, 2018. Customers will be notified via our CodeRED call system. The local media and emergency response team will also be notified.

We’ve provided bottled water to schools and classes should resume as normal on Wednesday, Nov. 28, 2018.

Until the boil water order notification is issued, customers should continue to boil their water prior to consumption and to conserve water use.

We thank Mayor Goodman, Fire Chief Miller and the local emergency personnel for their teamwork and support. We also want to thank our customers for their support and patience – the positive response is greatly appreciated by our team who are working around the clock to return service back to normal.

Thank you!

Karen Cotton
External Affairs Manager
Illinois American Water