New App Feature Allows Memorial Physician Services Patients to Self-Schedule Appointments

[January 07, 2020]  Memorial Physician Services’ app, which allows patients to self-schedule appointments with their physicians and nurse practitioners, has been expanded to include its clinic in Lincoln.

The Memorial app, launched in January, was upgraded with a self-scheduling feature in early June to allow patients to schedule appointments at their convenience for themselves or for their children. It can be accessed through smartphones, tablets, desktop computers or through Alexa, the virtual assistant device developed by Amazon.

“Getting in to see your doctor shouldn’t be a difficult process, and this app makes it that much easier for patients to be able to schedule an appointment with their physician or nurse practitioner at their convenience,” said Dr. Christopher Rivera, a family medicine physician with Memorial Physician Services-Lincoln. “If you wake up feeling ill in the middle of the night and decide you need to see your doctor in the morning, you can go to the app right then to schedule your appointment.”

The self-scheduling feature was first available to Memorial Physician Services clinics in Chatham, Petersburg and Springfield in June. The rollout to patients of Memorial Physician Services-Lincoln was launched on Oct. 7.

“Patients are beginning to expect the convenience of self-scheduling, whether it’s reserving a restaurant table or making a doctor’s appointment,” Nick Nell, system director of digital innovation for Memorial Health System, said. “We wanted to create a very user-friendly approach that allows people to access their doctor’s schedule at any time and make appointments whenever they’re thinking about it.”

People can download the app for free through Goggle Play or Apple app stores by searching for Memorial Health System.

“This app will be the one-stop shop for healthcare consumers,” said Travis Dowell, president and CEO of Memorial Physician Services, one of eight affiliates of the Springfield-based Memorial Health System. “People want great care at their convenience, and they want it fast. Our app helps them accomplish that.”

The Memorial app includes the latest security features to ensure that patients’ personal health information is fully protected, Nell said.

[Memorial Health Systems]