Illinois American Water to conduct annual maintenance program in Lincoln

 

[November 13, 2020] 

Beginning Saturday, Oct. 14, 2020, Illinois American Water’s Lincoln District will conduct its annual maintenance program, which includes flushing water mains and fire hydrants. This work will continue for several weeks. Timing of the work may change due to weather conditions.

Illinois American Water conducts an annual water system flushing program to continue high-quality water service to communities. Flushing the water system entails sending a rapid flow of water through the water mains. This is an important maintenance activity to assist with water quality. This process helps remove any natural sediment which can build up in water pipes over time. As part of the flushing program, fire hydrants are checked and operated to support fire protection in the community.

While the flushing program is underway, customers may experience a temporary drop in water pressure or draw some discolored water for a short period of time. If this does occur, it is recommended customers let their cold water run to clear before using it again and refrain from doing laundry during that time.

As our employees perform this work, we are reminding our customers for their safety and the safety of our employees to follow social distancing recommendations issues by the Centers for Disease Control and Prevention. We ask customers do not approach out employees. If customers have a question, they are encouraged to contact customer service at 800-422-2782.

Customers impacted by this work will be notified through Illinois American Water’s customer notification system. Information will also be shared via the company’s online alerts at www.illinois
amwater.com.  Customers are encouraged to update their contact information to ensure they receive communications about water service
emergencies and work. Customers can update their information online via MyWater or by calling 800-422-2782.

About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com.

[Karen Cotton, External Affairs Manager]