Diane Sheley receives top honor from A+ Rated ERIE Insurance

[October 24, 2020]    Diane Sheley of Grieme-Arnold Insurance Agency, LLC (Lincoln, IL) was awarded the ERIE Insurance Quality Customer Service Agent of the Year Award at the company’s annual business meeting on October 13, 2020, held this year in a virtual format.

This prestigious honor is awarded to the ERIE Customer Service Agent (CSA) who displays a helpful, positive, and supportive attitude toward their customers and coworkers as well as demonstrates an expert level of knowledge about insurance products and services. Ms. Sheley was selected among nearly 600 eligible customer service agents throughout the state of Illinois.

“It truly is an honor and also humbling to be nominated, let alone chosen out of that many people. I truly love the customers. I love helping them. I love building their insurance program to what fits them,” said Sheley, who has worked at the agency for over 21 years. “I’ve made a lot of good personal friends from being here this long.”

Matt Arnold, Principal Agent and owner of Grieme-Arnold Insurance, said, “When I learned that Diane had won the 2020 Quality CSA of the Year Award, I was super happy for her. She’s very deserving of it, and it’s a reflection of a career spent learning about insurance and putting that knowledge to work for our customers.”

Doug Brod, District Sales Manager with ERIE insurance, was delighted to present the award to Sheley because she demonstrates her deep commitment to her clients, agency, and community on a daily basis. He says, “Diane is a true professional and the type of CSA that ERIE strives to have representing the company.”

ERIE Insurance (headquartered in Erie, PA) ranks on the FORTUNE 500® list and is the nation’s 15th largest Property & Casualty Insurance Company. ERIE serves 12 states and the District of Columbia and is rated A+ (Superior) by A.M. Best.

[Matt Arnold, CIC, AIC, Grieme-Arnold Insurance]