AskFSA to Transition to Ask USDA on September 21,2020

[September 18, 2020]    AskFSA, the tool for FSA customers to ask questions about FSA programs and services, will transition to Ask USDA on September 21, 2020. This is part of USDA’s ongoing effort to improve and streamline customer service.

Ask USDA, available at https://ask.usda.gov is similar to AskFSA, but provides information for all USDA programs. Moving to Ask USDA will allow all USDA customers to search for and read answers about FSA programs and services in the same location as they read about other USDA programs and services.

Customers will still be able to submit questions if they need more information. In addition to email, Ask USDA offers the ability to ask questions through phone or online chat. This improved customer service approach further builds on Secretary Sonny Perdue’s OneUSDA vison and provides the customer a one-stop shopping experience that covers all of USDA’s many programs.

[USDA Farm Service Agency]