Illinois American Water to Conduct
Annual Maintenance Program in Lincoln
Work includes flushing of water mains and
fire hydrants
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[May 06, 2021]
Beginning Monday, May 10, 2021, maintenance of the fire hydrant
system in Illinois American Water’s Lincoln District will continue
for several months. This work should be completed by the end of
July. During this period, fire hydrants will be evaluated for
functionality, repaired when necessary, and flushed. The process of
periodically flushing hydrants is essential in identifying fire
hydrants in need of repair and maintaining optimal water quality
throughout the potable water distribution system.
Through the discharge of water from the fire hydrant(s), water
flowrates are increased to provide a scouring effect that removes
mineral deposits that may accumulate in the water main. While the
majority of mineral deposits are removed from the hydrant discharge,
it is not uncommon for customers to experience a temporary
discoloration of water within their residence or dwelling. The
removal of these deposits is critical in maintaining water quality.
When fire hydrant flushing is occurring in your area, the following
items should be considered:
-
If
possible, avoid using water while flushing is taking place. Use
of water during the flushing event may result in discolored
water entering the premise plumbing of the residence or
dwelling.
-
If
you encounter discolored water during hydrant flushing, run
water from the cold water tap only until discoloration subsides.
Do not use hot water until discoloration is no longer present
when flushing from the cold water tap. This may require flushing
of cold water from multiple taps.
-
Do
not do laundry during, or shortly after, the hydrant flushing
event. Discolored water may stain fabrics.
-
If,
after flushing from the cold water tap(s), water pressure
appears lower than normal, clean the faucet aerator (screen).
Mineral deposits may obstruct flow through the aerator (screen),
resulting in lower pressure.
-
When
water discoloration or pressure problems persist, contact
Illinois American Water at 800-422-2782.
-
For
additional concerns, regarding potential water quality issues,
contact the Illinois Environmental Protection Agency at
217-782-1020 or Illinois Emergency Management Agency at
800-782-7860.
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For more information, please visit
https://www.amwater.com/ilaw/
resources/IL-Flushing-factSheet.pdf.
As our employees perform this work, we are reminding our customers for their
safety and the safety of our employees to follow social distancing
recommendations issues by the Centers for Disease Control and Prevention. We ask
customers do not approach out employees. If customers have a question, they are
encouraged to contact customer service at 800-422-2782.
Customers will be notified through Illinois American Water’s customer
notification system. Information will also be shared via the company’s online
alerts at www.illinoisam
water.com. Customers are
encouraged to update their contact information so they can receive
communications about water service emergencies and work. Customers can update
their information online via MyWater or by calling 800-422-2782.
About Illinois American Water ‐ Illinois American Water, a subsidiary of
American Water (NYSE: AWK), is the largest investor‐ owned water utility in the
state, providing high‐quality and reliable water and/or wastewater services to
approximately 1.3 million people. American Water also operates a customer
service center in Alton and a quality control and research laboratory in
Belleville. With a history dating back to 1886, American Water is the largest
and most geographically diverse U.S. publicly traded water and wastewater
utility company. The company employs more than 7,000 dedicated professionals who
provide regulated and market‐based drinking water, wastewater and other related
services to 15 million people in 46 states. American Water provides safe, clean,
affordable and reliable water services to our customers to help make sure we
keep their lives flowing. For more information, visit amwater.com
[Karen Cotton, External Affairs
Manager] |