Illinois American Water Invests in Mapping Technology to Enhance Upcoming Customer Service in Mount Pulaski

 

[November 16, 2021] 

With the help of Cloudpoint Geospatial, Illinois American Water’s operations team is using GPS to collect City of Mount Pulaski water and wastewater system data and modernize the mapping system. This work is being completed to support Illinois American Water’s operation of the system, expected to begin in early December.

To map the infrastructure, Cloudpoint Geospatial employees will be traveling throughout the community to locate and record the location of wastewater mains, water mains, manholes, fire hydrants, valves, etc. Residents should be aware that they may see Cloudpoint Geospatial employees working in their neighborhoods. Cloudpoint Geospatial employees will not need access inside homes to complete this work, but residents may see them working in front of their homes or in the backyards and alleyways.

Illinois American Water asks that residents follow social distancing recommendations issued by the Centers for Disease Control and Prevention by keeping at least 6 feet (2 meters) between residents and employees/contractors. If there is a question about service or work, residents can call Chad Kerns, project coordinator, at 217-651-4532.

According to Nate Pennisi, Operations Superintendent, the Cloudpoint Geospatial helps the company capture assets and supports customer service. He said, “When Illinois American Water acquires the system, employees will be able to access wastewater and water asset information on their in-vehicle computers or handheld GPS locators. This will help decrease response time and aid in customer service requests.”

The partnership with Cloudpoint Geospatial also supports Illinois American Water’s commitment to diversity and inclusion. CDI is a certified woman-owned business. They provide GIS consulting, surveying and field data collection. Cloudpoint Geospatial is a certified small business. They provide asset inventory and data solution services.

About Illinois American Water – Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com

[Karen Cotton, Sr. Manager External Communications]