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 We are the lifeline between people in need and
necessary emergency services.
No two days are alike for Emergency
Telecommunicators, and things can get lively at times. Our
responsibilities include taking people's phone calls when they are
most in need, asking specific questions to determine the nature of
the emergency and then alerting the appropriate agencies to respond.
We are aware that when you call 911 that there is
usually an emergency waiting and people needing help. We ask you to
assist us in knowing your location, so we can send you help.
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Please try and be as patient as you can. We know it
can be hard but the calmer you are, the quicker we can get the
information that we need to send the appropriate agencies out to
assist you. It may seem like the questions we ask are taking a lot
of time, but in reality, we are multi-tasking and getting help paged
out to you as we are asking the questions so that our agencies know
what they are responding to and can prepare themselves in how to
best assist you when they get to you. We are here to help you and
guide you through your worst days.
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