Illinois American Water issues boil water order for Mount Pulaski starting Monday, December 19th
Planned work requires boil water order

 

[December 16, 2022] 

On Monday, Dec. 19, 2022, Illinois American Water will be replacing a flow meter at the Mount Pulaski water treatment plant. This project will result in a boil water order for the community beginning at 7 a.m. on Monday, Dec. 19, 2022.

Beginning Monday, Dec. 19, 2022, at 7 a.m., Mount Pulaski customers should bring their water to a rolling boil for five minutes before using water for drinking or cooking. Water is OK for bathing, laundry and other common uses. For more information about boil water orders please view this fact sheet.

Customers are being notified of this impact to their water service in advance so they can prepare. Notification is being provided via media outreach, customer notification via calls and/or email based on customer account preferences and Illinois American Water website alerts at www.illinoisamwater.com. Information is also provided to our customer service center representatives. Landlords are required to keep tenants informed.

Notification will be completed in the same manner when the boil water order is lifted or if additional action is needed. To receive updates, customers should ensure their contact information is up to date on their Illinois American Water account.

Customers can manage their account online at www.illinoisamwater.com  or by calling 800-422-2782 to update their information.

About Illinois American Water – Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville.

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com

[Karen Cotton, Sr. Manager External Communications]