Lincoln DMV Getting One-Stop-Shop Upgrade
Offices will be closed August 12-16
Temporary location announced

 

[August 09, 2024] 

Illinois Secretary of State Alexi Giannoulias’ office intends to transform its Lincoln DMV to a “One-Stop-Shop” design, modernizing the facility to improve the customer experience.

The renovation will allow customers to access service at a single customer service counter and will include updated signage to create a more logical, intuitive flow.

The DMV will temporarily close from Aug. 12-16 while renovations take place. During that time, a temporary “pop-up” location will service customers at 227 South Kickapoo St.

The Lincoln DMV marks the fifth Secretary of State’s facility to undergo the One-Stop-Shop upgrade. As a part of the Secretary of State’s ongoing modernization efforts, the new DMV experience will save customers considerable time and several steps by offering both vehicle and driver services at a single-service counter.

“We’ve made it a top priority to provide exceptional customer service, reduce lines and wait times and create a more pleasant experience at the DMV,” Giannoulias said. “Our Lincoln facility will be among the first to get this makeover that will give it a modern feel while employing new technology to create efficiencies.”

Driver services and vehicle services employees at “One-Stop-Shop” DMVs are now cross-trained to provide both sets of services. The office has also redesigned customer service counters and signage to create a more logical flow.

At a single service counter, customers will be able obtain the following services:

• Apply for a REAL ID or a new driver’s license or state ID card.

• Renew a driver’s license, state ID or Temporary Visitor Driver’s License (TVDL).

• Register or renew their vehicle registration and obtain vehicle stickers.

• Order a new license plate.

• Join the Illinois Organ and Tissue Donor Registry.

[Erin Henkel
Media Relations Manager
Secretary of State Alexi Giannoulias]