Lincoln DMV reopens at 2200 N. Kickapoo
New One-stop-shop design improves services to the community

 

[August 19, 2024] 

Illinois Secretary of State has upgraded its Lincoln DMV to a “One-Stop-Shop” design, improving the customer experience through reduced wait times and increased efficiency.

The renovation also includes updated signage to create a more logical flow and help customers know where to go, Secretary of State Alexi Giannoulias announced today.

The Lincoln DMV, 2200 N. Kickapoo St., is among the first to undergo the “One-Stop-Shop” transformation and re-opened Monday following extensive renovations to allow customers to access services at one single station.

As a part of the Secretary of State’s ongoing modernization efforts, the new DMV experience will save customers considerable time and several steps by offering both vehicle and driver services at a single service counter.

“Since taking office, I have made it a top priority to provide exceptional customer service and reduce lines and wait times,” Giannoulias said. “Our Lincoln facility will be among the first to get this makeover that will give it a modern feel while employing new technology to create efficiencies.”

"This updated facility is a win for our residents, providing them with access to more efficient DMV services,” said State Senator Sally Turner (44th Senate District—Beason). “I am excited to see how these updates will improve the everyday lives of our citizens.”

“Our families have busy lives and shouldn’t have to spend their time at the DMV,” said State Representative Bill Hauter (87th House District—Morton). “This redesigned DMV will enable our residents to quickly and efficiently access the services they need.”

Secretary of State’s DMV IT Operations Manager Andy Simmons; Renee Martin- chief of staff for Senator Sally Turner; State Senator Sally Turner; Lincoln DMV Facility Manager Whitney Tammy Rhoades; Deputy Director of Field Services Tracy Wilhour; Vehicle Services Director Brian Alexander.

Driver services and vehicle services employees at “One-Stop-Shop” DMVs are now cross-trained to provide both sets of services.

At a single service counter, customers will be able obtain the following services:

• Apply for a REAL ID or a new driver’s license or state ID card.

• Renew a driver’s license, state ID or Temporary Visitor Driver’s License (TVDL).

• Register or renew their vehicle registration and obtain vehicle stickers.

• Order a new license plate.

• Join the Illinois Organ and Tissue Donor Registry.

[Erin Henkel
Media Relations Manager
Secretary of State Alexi Giannoulias ]