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Water Quality Reports Available
Online for Illinois American Water Customers
[May 16, 2025]
BELLEVILLE, ILL. – MAY 15, 2025
– Illinois American Water's most recent Water Quality Reports are
now available for all service areas on the company’s website at
illinoisamwater.com. The company continues working to uphold its
commitment to meet or surpass both state and federal water quality
standards for regulated substances, including lead.
“At Illinois American Water, our mission is to provide safe, clean
and reliable water to our customers,” said Rebecca Losli, President,
Illinois American Water. “Our annual reports inform customers about
their water quality, the comprehensive testing we conduct, and our
continuous investments in treatment technologies and infrastructure
improvements.”
The 2024 annual water quality report, also known as a “consumer
confidence report,” details the quality of water the company
provides to its customers using data collected from water quality
testing in its local systems between January and December 2024.
It highlights the compounds detected in treated drinking water in
comparison to the compliance standards established by the U.S.
Environmental Protection Agency (EPA) and Illinois EPA.
To enhance education and transparency, the report also includes
results of tests conducted on certain unregulated compounds in areas
where they are present.
Losli added “We take pride in the work our team does every day to
deliver high-quality water. Our water quality reports are one more
way we demonstrate our commitment to our customers.”
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The 2024 Water
Quality Reports include important information related to our
Lead Service Line Replacement efforts. In January 2022, the
state of Illinois enacted legislation that requires all water
providers to share with customers the material of the
utility-owned and customer-owned service lines that provide
water to their property, notify customers with service lines
that are lead or galvanized steel, and replace them. Illinois
American Water regularly tests for lead in drinking water and
its water continues to meet state and federal drinking water
quality regulations set for lead.
Customers can access the Water Quality report specific to their
area by visiting the Water Quality tab on Illinois American
Water’s website and searching for their report by zip code.
Printed copies of the report are also available to customers who
do not wish to access it online. Customers can call the
company’s customer service center at 1-800- 422-2782 to request
a hard copy of their local report.
To learn more about Illinois American Water’s commitment to
water education, environmental stewardship, and quality service,
visit illinoisamwater.com.
About Illinois American Water
Illinois American Water, a subsidiary of American Water, is the
largest regulated water utility in the state, providing safe,
clean, and reliable water and wastewater services to
approximately 1.3 million people. American Water also operates a
quality control and research laboratory in Belleville.
[Anna Kubas
Senior Manager, External Communications
Illinois American Water ] |
