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Saturday, June 30, 2007

IRS Software Said to Have Problems          Send a link to a friend

[June 30, 2007]  WASHINGTON (AP) -- An IRS program to encourage taxpayers to file electronically is providing software that's not always accurate, an inspector general said Friday.

The Treasury inspector general for tax administration also said the IRS did not agree with its recommendations that it set up a process to test the software used in the Free File Program.

"Management stated testing of commercial tax preparation software to determine its accuracy in applying the tax law would be a monumental challenge for the IRS," it said.

That stance drew quick criticism from Sens. Max Baucus, D-Mont., and Charles Grassley, R-Iowa, the chairman and top Republican on the Senate Finance Committee.

"If the IRS really doesn't have the authority to require its Free File partners to get the software right, then they've got a bad agreement with these companies that doesn't protect taxpayers as it should," Baucus said.

Free File is a partnership between 19 tax software companies and the IRS that provides free software to taxpayers who have an adjusted gross income of $52,000 or less.

The tax agency says 95 million out of 136 million taxpayers qualify for the program, but it has not attracted many users so far, with about 3 percent of individual taxpayers using it in 2006.

The Treasury inspector general said an audit found several problems: One-fourth of the software programs would not allow taxpayers to take either the earned income tax credit or the child and dependent care credit without also taking the dependency exemption. And software for 45 percent of the members did not have adequate interview questions to determine if the taxpayer could take the dependency exemption.

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"Taxpayers must be able to rely upon the accuracy and thoroughness of the software they use to calculate their returns." Failure to do so "could undermine taxpayers' confidence in the Free File Program," the report said.

It said the IRS reviews software to ensure it operates within the parameters of the Free File agreement, but this does not include a review for technical accuracy. It urged the tax agency to establish a process before the filing season to make sure the software handles common tax scenarios accurately.

The report also noted that Free File users fell from 5.12 million taxpayers in 2005 to 3.9 million in 2006 and appeared to have declined again in 2007.

"The IRS must review its marketing strategy to better target taxpayers who file paper returns even though they are eligible for this program," said Inspector General J. Russell George. "Equally important, the IRS must ensure that the software it promotes on its Web site provides taxpayers with accurately calculated tax returns."

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On the Net:

The TIGTA report: http://www.treas.gov/tigta/oa_auditreports_fy07.shtml

IRS: http://www.irs.gov/

[Associated Press - By JIM ABRAMS]

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