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Social
Security Unveils New Home Page at
www.socialsecurity.gov
New Look Makes
Finding Popular Services Even Easier
 
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[December 28, 2010]
Michael
J. Astrue, Commissioner of Social Security, today unveiled the
agency’s newly redesigned home page at www.socialsecurity.gov that
will help visitors more quickly and easily find the information and
services they need.
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One of the key features of the redesigned home page is a service
channeling guide, which appears in the left hand column of the page.
The guide links users directly to the most popular pages on Social
Security’s web site -- the services visitors are most likely to want
to use.
“We set out to make Social Security’s new home page even easier for
visitors to find the services and information they need,”
Commissioner Astrue said, "and our new look reflects the useful
feedback we received from the public during testing. Almost everyone
either needs the information on our site or can use it to help a
relative or neighbor. See for yourself at
www.socialsecurity.gov.”
Other features of the new home page include a rotating “showcase”
that provides high visibility for significant agency initiatives
that benefit the American public. Redesigned subpages for the major
Social Security benefit programs -- Retirement, Disability,
Survivors, SSI, and Medicare -- are easily accessed by clicking on
the row of horizontal blue buttons at the top of the home page. An
additional button -- Business Services -- links to a portal with
information and services Social Security offers to businesses. A
news section keeps readers up-to-date on important Social Security
announcements, and a large question mark on the right side of the
page takes visitors to frequently asked questions. While the look of
the website may have changed, the bookmarked links to users'
favorite pages have not.
[to top of second
column]
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According to the American Customer Satisfaction Index, Social
Security has the three highest rated online services in all of
government – the Retirement Estimator, online benefit application,
and the Help with Medicare Prescription Drug Plan Costs application.
The customer satisfaction scores for these online services exceed
the top-rated commercial site, Netflix.
To visit Social Security’s redesigned home page go to
www.socialsecurity.gov.
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