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Farmers' Insurance sent Marcia Pinkstaff a letter stating it would reimburse her for the initial trip to the veterinarian and would consider paying for a follow-up exam but nothing more.
According to KMGH-TV (http://bit.ly/mYGv1u), a spokesman for Farmers said the phrase "totaling out" is industry jargon and refers to the property damage part of a policy.
Farmers' vice president Jerry Davies says he's sorry about the circumstances because he also has a dog.
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Information from: KMGH-TV, http://www.thedenverchannel.com/
Copyright 2011 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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