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State records show Sundance Helicopters has been in business since 1985. The company offers daily tours to the Grand Canyon and its website boasts a 23-helicopter fleet serving more than 160,000 passengers annually. Sundance Helicopters has had previous accidents. A pilot and six passengers were killed in September 2003 when a helicopter slammed into a wall while maneuvering through Descent Canyon, east of the Grand Canyon West Airport. In a 2007 letter that made safety recommendations to air tour operators and the FAA, the National Transportation Safety Board cited unsafe flying procedures and pilot misjudgment as the probable cause of that crash. The safety board said Sundance passengers and photographic and videotape evidence "indicated that it was not unusual for the accident pilot to fly the helicopter close to canyon walls and at bank angles, pitch attitudes and airspeeds." The company also received at least two written complaints from passengers previously about the pilot but did not discipline him. In August 2009, the pilot of a Sundance tour helicopter returning from the Grand Canyon with six passengers on board was forced to land in the Lake Mead National Recreation Area after the controls indicated an electrical problem. No one was injured. Sundance's website says, "All our helicopters are maintained with exacting precision and our pilots are trained then retrained with ongoing recertification in excess of FAA requirements."
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