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The narrow streets in the neighborhood apparently made it difficult for fire trucks to get close to the building and for firefighters to bring in the big hydraulic ladders needed to evacuate those trapped inside. Eventually, they smashed the main gate to make way for the ladders. Banerjee said that while the fire brigade was delayed, police arrived quickly to help with the rescue effort. Patients and relatives complained that hospital staff did little to help and that smoke detectors failed to go off. Sudipta Nundy, a local resident, said his brother-in-law Amitabha Das was being treated for an infection at the hospital. He died by the time rescuers arrived at his smoke-filled ward. "He would have survived had hospital authorities allowed outsiders in early to evacuate the patients," he said. Dozens of fire engines eventually arrived at the hospital. By midmorning, the fire was under control and most of the patients had been evacuated to other hospitals in the area, said Javed Khan, the state fire services minister. But state officials said the hospital staff did nothing to aid in the rescue operations. "It's a very serious offense, and we will take the strongest action," Mamata Banerjee, chief minister of the state of West Bengal, said at the scene. Not all patients said they were abandoned. Jyoti Chaudhary, a patient in his late 60s, was lucky to survive. "With the help of a hospital worker, I came down the staircase and later was moved to a nearby hospital." Sirhad Hakeem, a minister in the West Bengal government, said the hospital basement was being used as a storage area, although it was originally planned as a parking lot.
[Associated
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