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Once a patient has been flagged, they receive a phone call. An Express Scripts representative will talk to the person to see if they need help. The PBM then might send the patient a pill box if they have a hard time remembering their prescriptions or a special beeper that goes off when it's time to take medicine. If the patient struggles to pay for the drugs, Express Scripts could provide information on assistance programs. Such a program could be useful, according to Dr. Michael Venturini, an Indianapolis cardiologist who estimates that as many as 30 percent of the patients he sees every week have trouble sticking with their medications. "Compliance is a large problem," he said, noting that the cost of the drugs is probably the largest reason behind it. Analysts say predictive modeling programs that aim to forecast patient behavior and improve care have been evolving in health care over the past few years, and the Express Scripts product is the latest evolution. "They have put a lot of money behind really trying to get the patient, the consumer to make good decisions," said Arthur Henderson, an analyst who covers Express Scripts Holding Co. for the investment banking group Jefferies & Co.
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