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"The world is changing," said Glenn Mercer, an independent automotive analyst hired by the association to do the study, which polled 75 dealers, automakers and buyers. Timothy Kool, who owns two GM dealerships in southwest Michigan, said GM is evaluating his dealerships and deciding whether he can keep the floor tile he installed nine years ago. Though the tile is the right color, its dimensions don't meet GM's specifications for upgraded facilities. "It's frustrating," Kool said. "There's not one bit of evidence that because my tile is the same as other dealerships, my sales will improve." GM isn't the only carmaker asking dealers to upgrade their facilities. Ford Motor Co. said last week that 75 of its Lincoln dealers have already done major renovations of their facilities, and more have agreed to future upgrades.
[Associated
Press;
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