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Mosley said the agency hadn't yet "reached any conclusions." The maximum penalty per violation is $27,500 but the government has wide discretion in what amount to actual fine. DOT says each ticket sold by United could be considered a separate violation. Susan Clarke, a 62-year-old retired teacher from Aiken, S.C., is one of the people who bought a ticket. She knew it was a computer glitch but booked a trip for March anyway. "United just made a big mistake and needs to honor it," she said. "That was their mistake, wasn't it?" But those who make a living off finding airfare sales say there is a difference between a good deal and taking advantage of a mistake. "When a waiter adds up the check wrong in my favor, I let him or her know. When a clerk hands me back too much change, I give it back," said George Hobica, founder of AirfareWatchdog. "These fliers knew that this was a mistake, and they should treat an airline the same way they treat any other entity."
[Associated
Press;
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