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Late last year, AT&T started "throttling," or slowing down data service for "unlimited" subscribers once they reached the top 5 percent of data users in their area. The slowdown, which makes a phone difficult to use for anything but calls, texts and some emails, lasts until the end of the subscriber's billing cycle. Subscribers complained that they hit the limits at unexpectedly low levels, and that they had no idea what they levels were before getting warning messages from the company that they were approaching the limit. Two weeks ago, AT&T said it would stop throttling the top 5 percent, and instead apply the slowdown after 3 gigabytes of data consumption. Customers on a "limited" AT&T plan get 3 gigabytes of data for $30 per month, the same price paid by "unlimited" users. Spaccarelli's victory in small-claims court is similar to that of Heather Peters, a California woman who won $9,867 from Honda last month because her Civic Hybrid did not live up to the promised gas mileage. She, too, is helping others bring similar cases.
[Associated
Press;
Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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