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Brown and several New York outfitters familiar with the Hudson River rafting case suggested ways for clients to check out guides beyond government permits, including the Internet. On sites with customer reviews, they said recurrent complaints should be a red flag, though any service is likely to have one or two disgruntled customers. TripAdvisor recently showed 28 reviews of Hudson River Rafting Co., with nine writers saying their trip was excellent and 17 saying theirs was terrible. Four comments weren't posted until after the drowning. Adirondack guides said their state credential, at best, is a starting point. "My honest opinion, as an outfitter, is word of mouth," said Peter Burns, owner of Beaver Brook Outfitters, another rafting company that runs trips in New York's north country. "Get a recommendation from someone." Cunningham's issues were known among rafters and others in the Adirondacks. He split from the Hudson River Professional Outfitters Association in a 2010 disagreement over whether licensed guides had to be onboard rafts. State Department of Environmental Conservation records showed Hudson River Rafting staff were ticketed a dozen times from 2007 to 2010 for guiding clients without valid licenses. Misdemeanor charges against Cunningham for reckless endangerment were conditionally adjourned by a judge, but a prosecutor reopened the case this year. Those charges in 2010 stemmed from inexperienced clients who capsized in an inflatable kayak and young campers allegedly rafted without sufficient guides. New York's DEC revoked no guide licenses in the past year, while receiving five complaints, spokeswoman Lisa King said. Cunningham's and Fay's licenses will be revoked if it's determined they broke applicable law, she said. Asked why Cunningham kept his license through years of trouble, the agency didn't reply. "Most of your reputable guides belong to professional organizations," said Sonny Young, whose Adirondack Foothills guide service out of Saranac Lake includes hunting, fishing and canoeing. An officer of the New York State Outdoor Guides Association, he said that group has a code of ethics that includes truth in advertising and obeying the laws and game limits. "With guides that are professional, they'll ask you to sign a waiver, a medical release form because they want to know what your health conditions are, and they want you to know there are inherent dangers of going into the field," he said. "Anybody who just takes your money at the trailhead, without some kind of safety talk, who doesn't let you know they're insured, that may be suspicious."
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