|
 But that doesn't mean HealthCare.gov is ready for a clean bill of
health.
Officials acknowledged more work remains on the website that
included hundreds of software bugs, inadequate equipment and
inefficient management for its national debut two months ago.
Federal workers and private contractors have undertaken an intense
reworking of the system, but the White House's chief troubleshooter
cautioned some users could still encounter trouble.
"The bottom line — HealthCare.gov on Dec. 1 is night and day from
where it was on Oct. 1," Jeff Zients told reporters.
More than 50,000 people can log on to the website at one time and
more than 800,000 people will be able to shop for insurance coverage
each day, the government estimated in a report released Sunday. If
true, it's a dramatic improvement from the system's first weeks,
when frustrated buyers watched their computer screen freeze, the
website crash and error messages multiply.
The figures — which could not be independently verified — suggest
millions of Americans could turn to their laptops to shop for and
buy insurance policies by the Dec. 23 deadline.
"There's not really any way to verify from the outside that the vast
majority of people who want to enroll can now do so, but we'll find
out at least anecdotally over the coming days if the system can
handle the traffic and provide a smooth experience for people trying
to sign up," said Larry Levitt, a senior adviser at the Kaiser
Family Foundation.
But, he added, HealthCare.gov is clearly working better than when it
first went online. Its challenge now is to convince users who were
frustrated during their first visit to give it another chance.
Politically, a fixed website could also offer a fresh start for
President Barack Obama and his fellow Democrats after a wave of bad
publicity surrounding the president's chief domestic achievement.
"This website is technology. It's going to get better. It's already
better today," said Rep. Keith Ellison, a Minnesota Democrat who is
a co-chairman of the liberal Congressional Progressive Caucus. "And
we're only going to be working out more kinks as we go forward."
HealthCare.gov was envisioned as the principal place for people in
36 states to buy insurance under Obama's health care law. But its
first few weeks were an embarrassment for the administration and its
allies.
Obama set Saturday as the deadline to fix several significant
problems and the administration organized a conference call with
reporters Sunday morning to boast that 400 technical problems had
been resolved. Officials, however, declined to say how many items
remain on the to-do list.
Even with the repairs in place, the site still won't be able to do
everything the administration wants, and companion sites for small
businesses and Spanish speakers have been delayed. Questions remain
about the stability of the site and the quality of the data it
delivers to insurers.
"The security of this site and the private information does not meet
even the minimal standards of the private sector, and that concerns
me," said Rep. Mike Rogers, the Michigan Republican who leads the
House intelligence panel. "I don't care if you're for it or against
it, Republican or Democrat, we should not tolerate the sheer level
of incompetence securing this site."
Obama promised a few weeks ago that HealthCare.gov "will work much
better on Nov. 30, Dec. 1, than it worked certainly on Oct. 1." But,
in trying to lower expectations, he said he could not guarantee that
"100 percent of the people 100 percent of the time going on this
website will have a perfectly seamless, smooth experience."
[to top of second column] |
Obama rightly predicted errors would remain. The department reported
the website was up and running 95 percent of the time last week —
meaning a 1-in-20 chance remains of encountering a broken website.
The government also estimated that pages crashed at a rate less than
once every 100 clicks.
"Yes, there are problems," said Rep. Chris Van Hollen of Maryland,
the top Democrat on the House Budget Committee. "There's no denying
that. Let's work to fix them."
The nation's largest health insurer trade group said significant
problems remain and could be a barrier for consumers signing up for
coverage effective Jan. 1.
"HealthCare.gov and the overall enrollment process continue to
improve, but there are significant issues that still need to be
addressed," said Karen Ignagni, president and CEO of America's
Health Insurance Plans.
Republicans, betting frustration about the health care law is their
best bet to make gains in 2014's congressional and gubernatorial
elections, continued their criticism of the system.
"I don't know how you fix it, I'll be honest," said Sen. Bob Corker,
R-Tenn. "I don't know how you fix a program that was put together in
this manner with only one side of the aisle, and taking the
shortcuts we're taking to put it in place."
Democrats, sensing their potential vulnerability, sought to blame
Republicans for not offering ideas on how to improve the website.
"Yes, we have to fix it. We should be working together to fix it,"
said Van Hollen, a former chairman of the committee tasked to elect
more Democrats to the U.S. House.
The first big test of the repaired website probably won't come for a
few more weeks, when an enrollment surge is expected as consumers
rush to meet a Dec. 23 deadline so their coverage can kick in on the
first of the year.
Avoiding a break in coverage is particularly important for millions
of people whose current individual policies were canceled because
they don't meet the standards of the health care law, as well as for
a group of about 100,000 in an expiring federal program for
high-risk patients.
Ellison spoke to ABC's "This Week." Rogers and Van Hollen were
interviewed on NBC's "Meet the Press." Corker joined CBS' "Face the
Nation."
[Associated
Press; PHILIP ELLIOTT]
Associated Press writers
Darlene Superville and Ricardo Alonso-Zaldivar contributed to this
report.
Follow Philip Elliot on
Twitter:
http://twitter.com/Philip_Elliott.
Copyright 2013 The Associated
Press. All rights reserved. This material may not be published,
broadcast, rewritten or redistributed.
 |
