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The airline said the incidents in the recent fine were isolated, and that it has been training its employees in how to handle overbooked flights. Even though it's bumping more passengers
-- both voluntarily and involuntarily -- complaints to the Transportation Department about how it handled overbookings fell 35 percent from 2011 to 2012, according to Delta. The order on Wednesday allows Delta to use $425,000 of the penalty to buy tablet computers to record whether customers volunteer to be bumped. Delta has already been planning to buy tablets for that job.
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