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The government said there were 3.4 reports of baggage being late, damaged or lost for every 1,000 passengers, up slightly from 3.3 a year earlier. American Eagle, the regional affiliate of American Airlines, had the highest rate of mishandled bags
-- it's held that distinction for the last three years. Virgin America had the best rate. Consumer complaints jumped 46 percent, but few passengers bothered to file a formal complaint with the government
-- 1,368, up from 935 a year ago, yet a tiny fraction of all travelers. Southwest and Alaska Airlines had the lowest complaint rates; Frontier had far and away the highest rate of complaints, followed by United, American and American Eagle. ___ The government's full report can be found here:
http://1.usa.gov/13RE11y
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