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"He's not going to be looking under the hood and tell you, 'I can fix the coding, I can fix it,'" Baer said of Zients' newest assignment. "His skill is going to be how to identify challenges, prioritize what solutions need to be done next, assessing what talent is already available and then how to motivate them to do that job as quickly and as ably as possible." Aneesh Chopra, who was Obama's chief technology officer, said Zients is extremely skilled in figuring things out from a management perspective. "If I was confident this issue would be resolved before his participation, I am doubly so now," said Chopra, who also worked with Zients at the Advisory Board Co., one of two business advisory firms where Zients has held top posts. "Jeff's track record is really a relentless focus on execution." In 2009, after far more drivers than anticipated signed up for the Cash for Clunkers program and the federal website set up to process rebates of up to $4,500 per new car kept crashing under the weight of the demand, Zients helped smooth things out. He played a similar role following the rocky rollout of a new GI Bill for veterans of the wars in Iraq and Afghanistan. The program had become so bogged down that the Veterans Affairs Department began to issue $3,000 advance checks to thousands of veterans who needed help paying expenses until their claims could be processed. At one point, Zients, Chopra and Vivek Kundra, then the chief technology officer, flew to a VA processing center in St. Louis to size up the problems. Before Zients joined the administration, he was chief executive officer and chairman of the Advisory Board Co., and chairman of the Corporate Executive Board. Zients also founded Portfolio Logic, an investment firm that focused on business and health care service companies. Zients has a political science degree from Duke University.
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