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An easy fix was to print badges labeled "parent" instead of "visitor." Now, as teachers walk by, they may thank the parent for being involved, and the parent feels appreciated. It may seem minor, but Sandrock says there are endless small steps schools can take for a more welcoming environment. That's where The Ritz comes in. On a recent weekday, a dozen or so principals and support staff traded a classroom for a day at one of two Ritz-Carlton hotels in Atlanta. It's the first year that representatives from each winning school were brought in for hands-on training at the Ritz. The company helps fund the awards program and donated meeting space, food and rooms to educators who had to drive in for the training. The Ritz-Carlton plans to make the program available to all schools on its website. Among the session's lessons: making things easy for parents, listening, and asking parents how they want to be helped. "When you think about The Ritz-Carlton, you think about them rolling out the red carpet," Sandrock said. "There are a lot of parallels between what we were doing and what the Ritz has been showing us is worthwhile to do." Mark Maynor, principal of Enota Multiple Intelligences Academy in Gainesville, experienced the lesson of "never saying no" when, during a tour of the hotel, he asked to see the kitchen and was told: "We would love to show you the kitchen. However, you are not quite dressed to go in there." "He never said the word no, and I felt fine with it because he had explained it," Maynor said of the answer. "It's about keeping people at the center and taking care of them 100 percent." Since a gunman killed 26 people at Sandy Hook Elementary in Connecticut in December, schools also have been taking steps to improve security. Those measures must be balanced with creating welcoming environments, and how the safety measures are communicated is important. Sandrock said one school implemented a buzzer system, but also put up a sign that said, "Welcome. We are glad you are here. For the safety of our students, please ring the doorbell."
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