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Britain's Lloyds bank customers hit by ATM card glitch [January 27, 2014] (Reuters) — Tens of thousands of customers of banks owned by Britain's Lloyds Banking Group <LLOY.L> were unable to use their debit and ATM cards for several hours on Sunday as an apparent technical glitch hit its system. |
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"We apologize that earlier today, between 3 p.m.
and 6 p.m., some customers were unable to complete their debit
card transactions," Lloyds said in a statement. "Although the majority of transactions were unaffected, we are
very sorry for the inconvenience that this will have caused." Approximately half of the company's 7,000 ATMs were affected,
Lloyds said, adding that the problem was resolved by 7.30 p.m. A similar problem hit Royal Bank of Scotland <RBS.L> in
December, leaving 1 million customers unable to withdraw cash or
pay for goods on one of the busiest online shopping days of the
year. Its chief executive later said the bank had neglected its
technology for years. The Financial Conduct Authority has been scrutinizing the
resilience of all banks' technology to address concerns that
outdated systems and a lack of investment could cause more
crashes. A software upgrade gone wrong in June 2012 cost RBS 175 million
pounds ($286 million) in compensation for customers and extra
payments to staff after the bank opened branches for longer in
response. (Reporting by Aashika Jain in Bangalore; editing by Robin Pomeroy) [© 2014 Thomson Reuters. All rights reserved.] Copyright 2014 Reuters. All rights reserved. This material may not be published,
broadcast, rewritten or redistributed.
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