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RBS
said the cause of the problem had been identified and it was
working to resolve missed wages, benefit payments, bill payments
and other credit or direct debit payments for customers in
Britain and Ireland. It affected all its RBS, NatWest, Coutt's
and Ulster Bank brands.
RBS has been hit by a number of technical problems in recent
years and last year was fined 56 million pounds ($88 million) by
Britain's regulator for a system breakdown in 2012 that left 6.5
million customers unable to make or receive payments for days.
That was caused by a botched software upgrade.
RBS said to prevent a recurrence of the problems, it would
invest an extra 750 million pounds by the end of 2015 to enhance
the security and resilience of its IT systems.
"We are aware of an issue with our overnight process which has
resulted in some of our customers not having credits or Direct
Debits being applied to their accounts. We are working to get
this resolved as quickly as possible and apologize to customers
for the inconvenience caused," an RBS spokesman said on
Wednesday.
"We will ensure no customers are left out of pocket as a result
of this issue."
There were angry comments from customers on Twitter. "No
payments into account yesterday or today!!! When will they go
in?" one customer complained.
($1 = 0.6360 pounds)
(Reporting by Steve Slater; editing by Simon Jessop)
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