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 The mix-up led to a police woman accusing the store of denying her
service simply because she was a cop.
Pembroke Pines police officer Jennifer Martin, accused the clerk of
refusing to accept her credit card when she ordered a meal on
Tuesday at the restaurant a few miles northwest of Miami. She said
the manager told her; "He doesn’t want to serve you because you are
a police officer."
Martin was eventually served, but decided to return her food and was
given a refund.
The next day Pembroke Pines police chief Dan Giustino issued a press
release saying he had called Arby's to demand an apology.
The clerk, Kenneth Davenport, told local media that the delay in
serving Martin was a mix-up as he was busy handling several
customers, and that the manager's comment was meant as a joke.
Arby's appeared to accept that version in a statement on Thursday
saying "we believe this was based on a misunderstanding
and ill-considered joke gone awry."
The company, which goes by the motto "Inspiring smiles through
delicious experiences," said Davenport was put on temporary paid
leave.
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Arby's Chief Executive Officer Paul Brown wrote a public letter to
all Miami area police departments on Wednesday apologizing for the
incident saying it did not represent "Arby's values."
The chain invited all officers in the Miami area to receive a free
combo meal of their choice on Friday.
(Reporting by David Adams; Editing by Marguerita Choy)
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