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 Interest in the technology, through which certain car functions can
be upgraded much the same way as an iPhone, comes as Tesla is set to
deliver an OTA for hands-free cruise control this month, allowing
its electric Model S sedans to drive themselves on freeways.
"Tesla has made great strides in raising the profile of OTA, making
it appear somewhat sexy by showing how features could be added,"
said Strategy Analytics consultant Roger Lanctot. "They're almost
poking the traditional carmakers in the eye by making it look so
easy."
That has spurred the big automakers to get more serious about OTAs,
although they are hampered by the challenge of making software
compatible with internal combustion engines, dealers worried about
losing service revenue and security concerns.
"There's a whole mindset change" as automakers embrace the need for
the technology, said Honda spokesman Matt Sloustcher.
Oren Betzaleli, product strategy head for Israeli OTA firm Redbend,
said four years ago it was hard to get in the door.
"Today, OTA is so important to car makers that we can get in right
away to see the VPs of manufacturing," he said.
Betzaleli said between six and 10 auto companies are "engaged" with
Redbend's technology for cars but declined to name them. There are
about 70 different computers in every modern car, each with software
that has to be managed, Betzaleli said.
Michelle Avary, VP of auto products and strategy at wireless carrier
Aeris, said she had "yet to speak to a single OEM (original
equipment manufacturer) who is not active in this space right now."
The technology has set off a wave of partnerships, investments and
acquisitions. Audio products maker Harman International Industries <HAR.N>
paid $170 million to acquire Redbend and another $780 million to buy
Silicon Valley-based Symphony Teleca, another OTA firm. Both deals
were in January.
Some big carmakers, including GM, BMW and Mercedes, are already
using OTA updates, but mostly for their entertainment systems.
Mahbubul Alam, chief technology officer of Michigan-based global OTA
firm Movimento, predicted that in three years nearly all car makers
will have some kind of OTA capability.
Tesla has already introduced over 75 features via OTA, from raising
the ground clearance of cars to boosting acceleration.
The recent hacking of a Jeep Cherokee through its telematics system
has highlighted security vulnerabilities as cars add more digital
technology, and auto experts say OTAs are the best way to minimize
breaches because weak links can be quickly repaired.
Besides the practical advantages for consumers, who won't need to
waste time at dealerships for new fixes, the technology may save
money for automakers because up to half of warranty repair issues
and recalls can be corrected through OTAs.
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The cost of fixing an issue through a safety recall, in which
dealers are compensated for repairs, versus an OTA is higher by a
factor of 20 to 30, said Alam, without saying how he arrived at that
estimate.
A September report from research company IHS found that global cost
savings from OTAs will grow from $2.7 billion today to more than $35
billion in 2022. Those potential savings have eroded earlier
resistance to OTAs, said Lanctot.
"That's where the chief financial officer says to the chief
information officer, 'Get out of the way, buddy, if we don't do
this, we're going out of business.'"
"NO TURNING BACK"
As much a tech company as an automaker, 12-year-old Tesla is free of
the constraints its rivals face - complicated combustion engines,
huge model ranges, four-year development cycles and a reliance on
car dealerships.
Tesla "started from a blank piece of paper," said Avary. “They
didn't have 100 years of legacy engineering to contend with.
"Your typical combustion engine is still very mechanical. Your
gasket blows, it's gone. Tesla is different, they have a lot more
software in their cars, it's a very different beast."
Traditional carmakers' reliance on car dealers also impedes OTA
adoption, with some dealers worried their lucrative service revenue
will drop off if car owners come less frequently to dealerships when
fixes are done by OTA updates, said Lanctot.
"It's not in carmakers' interest to annoy the dealer," he said.
Jackson, Michigan, Chrysler dealer Wes Lutz defends his role,
arguing that while Tesla's higher income clients may be tech buffs
keen on OTAs, the average car owner is less savvy and needs
hand-holding.
"When it's daylight savings time and the clock changes, I have
customers lining up out the door!" Lutz said.
(Reporting By Alexandria Sage. Editing by Steve Trousdale and John
Pickering)
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