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In a
statement apologizing for the faults, first reported on Monday,
a spokesman said: "We are currently experiencing issues with our
Online and Mobile banking. Personal Mobile banking is working
but due to high demand customers may experience delays."
While the bank offered no explanation for the cause of the
glitch, a spokesman confirmed the outage was not due to a
Distributed Denial of Service (DDOS), a mechanism often used by
cyber criminals trying to disrupt businesses and companies with
significant online activities.
Business customers can still access online and mobile banking
services, the bank said, but both were running at significantly
reduced capacity following the outage.
The bank has not estimated when full service will resume but
said its teams were working "non-stop" to restore the services
and regular updates will be provided.
"We will ensure customers do not lose out as a result of this
issue," the spokesman said.
Britain's retail banks have been hit by a number of technology
failures in recent years, causing inconvenience for hundreds of
thousands of customers and prompting lawmakers to call for more
investment in financial technology.
State-backed Royal Bank of Scotland promised to invest hundreds
of millions of pounds in its computer systems after a series of
high-profile glitches.
Its last significant outage in June last year led to delays in
the processing of around 600,000 payments across its RBS,
NatWest, Ulster Bank and Coutts businesses.
HSBC has previously had IT problems. Last year thousands of
Britons failed to receive their wages on the Friday prior to a
long holiday weekend, when some business customers were blocked
from making payments.
HSBC shares were trading 0.3 percent down at 518.7 pence at 1125
GMT, compared with a 0.1 percent dip in the FTSE 100.
(Reporting By Sinead Cruise; editing by Simon Jessop and Rachel
Armstrong)
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